11. Mr suwandi : are you sure that you can deal with complaints from clients?
Salesman : I’d say I am capable of doing that.
The salesman wants to tell us that he has the to deal with angry people
a. Opportunity
b. Ability
c. Quality
d. Capacity
Jawaban B
12. Teacher : to send an email, you just need to click this button, type in the email address of select from your addres book. Got it?
Student : I don’t get it. What address book?
The expression said by the student I don’t get it shows ...
a. Lack of attention
b. Attention
c. Understanding
d. Lack of understanding
Jawaban D
13. Vina : is it your handmade jewelry?
Yogi : of course. I made it for two weeks.
Vina : ....
Yogi : not really
What is the best response for the dialog above?
a. It looks so terrifict!
b. What a nice song!
c. I think it’s weird
d. It tastes so bad
Jawaban A